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SHORT ANSWER: Citizens in India can seek redressal through the Consumer Protection Act by filing a complaint with the appropriate consumer forum. DETAILS: - Consumers can file complaints against unfair trade practices, defective goods, or inadequate services. - Complaints can be filed at the District Consumer Disputes Redressal Forum, State Commission, or National Commission based on the value of the claim. - The process is designed to be user-friendly and does not require a lawyer. PUNISHMENT / IMPLICATIONS (if applicable): - If the complaint is upheld, the consumer may receive compensation, replacement, or repair of the goods/services. SOURCE: - Consumer Protection Act, 2019
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