SHORT ANSWER:
The Consumer Protection Act, 2019 includes specific provisions for e-commerce and online consumer rights, which were not present in the Consumer Protection Act of 1986.
DETAILS:
- The 2019 Act defines "e-commerce" and mandates that e-commerce entities must provide clear information about goods and services.
- It requires e-commerce platforms to ensure the protection of consumer rights, including the right to return goods and seek refunds.
- The Act establishes a Central Consumer Protection Authority (CCPA) to promote, protect, and enforce the rights of consumers in e-commerce.
- Unlike the 1986 Act, the 2019 Act includes provisions for direct filing of complaints by consumers against e-commerce companies.
PUNISHMENT / IMPLICATIONS (if applicable):
- Non-compliance with the provisions can lead to penalties and fines imposed by the CCPA.
SOURCE:
- Consumer Protection Act, 2019
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