SHORT ANSWER:
The Consumer Protection Act, 2019 mandates e-commerce platforms to establish a grievance redressal mechanism for consumer complaints.
DETAILS:
- E-commerce entities must appoint a grievance officer to address consumer complaints.
- They are required to acknowledge complaints within 48 hours and resolve them within a stipulated time frame.
- Platforms must provide clear information about the return, refund, and exchange policies.
PUNISHMENT / IMPLICATIONS (if applicable):
- Non-compliance can lead to penalties and legal action under the Act.
SOURCE:
- Consumer Protection Act, 2019
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