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SHORT ANSWER: The Consumer Protection Act 2019 streamlines the complaint process by allowing online filing and establishing a Central Consumer Protection Authority (CCPA). DETAILS: - Consumers can file complaints electronically through the National Consumer Helpline and the CCPA's online portal. - The Act provides for the establishment of consumer commissions at the district, state, and national levels for quicker resolution. - It introduces mediation as an alternative dispute resolution mechanism. PUNISHMENT / IMPLICATIONS (if applicable): - Non-compliance with the orders of the consumer commissions can lead to penalties. SOURCE: - Consumer Protection Act, 2019
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