SHORT ANSWER:
The Consumer Protection Act empowers consumers to file complaints against unfair trade practices and defects in goods or services.
DETAILS:
- Consumers can file complaints regarding defective products, inadequate services, and unfair trade practices.
- The Act establishes Consumer Disputes Redressal Commissions at the district, state, and national levels for resolving complaints.
- Consumers can seek compensation for losses or damages caused by the defective goods or services.
PUNISHMENT / IMPLICATIONS (if applicable):
- Businesses found guilty of unfair practices may face penalties, including fines and orders to cease such practices.
SOURCE:
- Consumer Protection Act, 2019
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