SHORT ANSWER:
The Central Consumer Protection Authority (CCPA) simplifies the complaint resolution process by providing a dedicated body for consumer grievances and enforcing consumer rights.
DETAILS:
- Established under the Consumer Protection Act, 2019.
- Empowers consumers to file complaints directly with the CCPA.
- Allows for quicker resolution of disputes through mediation and investigation.
- Can take suo motu action against unfair trade practices.
PUNISHMENT / IMPLICATIONS (if applicable):
- Penalties for misleading advertisements and unfair trade practices can be imposed by the CCPA.
SOURCE:
- Consumer Protection Act, 2019
Related Questions: