SHORT ANSWER:
You can file a complaint against a bank for unauthorized transactions with the bank's grievance redressal mechanism or the Banking Ombudsman.
DETAILS:
- Approach the bank's customer service or grievance redressal department first.
- If unresolved, escalate the issue to the Banking Ombudsman by filing a complaint online or through a written application.
- Provide all necessary details such as transaction details, complaint reference number, and any correspondence with the bank.
PUNISHMENT / IMPLICATIONS (if applicable):
- Banks may face penalties for failing to resolve complaints as per the guidelines set by the Reserve Bank of India.
SOURCE:
- Reserve Bank of India (RBI) Guidelines on Banking Ombudsman Scheme.
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