SHORT ANSWER:
You can file a consumer complaint against an e-commerce website in India through the Consumer Forum or the National Consumer Helpline.
DETAILS:
- Register your complaint online at the National Consumer Helpline (NCH) or visit the nearest Consumer Forum.
- Provide details such as the nature of the complaint, transaction details, and any correspondence with the seller.
- You may also file a complaint on the e-commerce platform itself if they have a grievance redressal mechanism.
PUNISHMENT / IMPLICATIONS (if applicable):
- If the complaint is upheld, the e-commerce website may be directed to provide a refund, replacement, or compensation.
SOURCE:
- Consumer Protection Act, 2019
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