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SHORT ANSWER: The Consumer Protection Act, 2019 introduces mechanisms like the Central Consumer Protection Authority (CCPA) and e-filing for quicker redressal of consumer grievances. DETAILS: - Establishes the CCPA to promote, protect, and enforce the rights of consumers. - Allows for e-filing of complaints, making the process more accessible. - Introduces a mediation process for faster resolution of disputes. - Provides for the establishment of Consumer Disputes Redressal Commissions at the district, state, and national levels. PUNISHMENT / IMPLICATIONS (if applicable): - Non-compliance with CCPA guidelines can lead to penalties. SOURCE: - Consumer Protection Act, 2019
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