SHORT ANSWER:
Citizens in India can escalate grievances through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
DETAILS:
- CPGRAMS is a platform for citizens to lodge complaints against government services.
- It allows tracking of the status of grievances.
- Citizens can also escalate issues to higher authorities if not resolved.
PUNISHMENT / IMPLICATIONS (if applicable):
- Failure to address grievances may lead to administrative action against the concerned officials.
SOURCE:
- Department of Administrative Reforms and Public Grievances, Government of India.
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