SHORT ANSWER:
Citizen charters and social audits promote transparency and accountability in government services.
DETAILS:
- Citizen charters outline the services provided by government departments, including standards and timelines.
- Social audits involve the community in assessing the performance of government schemes and services.
PUNISHMENT / IMPLICATIONS (if applicable):
- Non-compliance with citizen charters can lead to administrative action against officials.
SOURCE:
- Right to Information Act, 2005 / Ministry of Personnel, Public Grievances and Pensions
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