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SHORT ANSWER: The Consumer Protection Act, 2019 includes specific provisions for e-commerce and online transactions that were not present in the 1986 Act. DETAILS: - Introduces provisions for e-commerce entities to ensure transparency and accountability. - Mandates that e-commerce platforms must provide information about sellers, including their contact details. - Requires e-commerce companies to have a grievance redressal mechanism. - Empowers consumers to file complaints against misleading advertisements and unfair trade practices online. PUNISHMENT / IMPLICATIONS (if applicable): - Penalties for non-compliance with the provisions can include fines and imprisonment for repeat offenders. SOURCE: - Consumer Protection Act, 2019
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