SHORT ANSWER:
The Consumer Protection Act, 2019 empowers consumers to file grievances through various mechanisms including the Central Consumer Protection Authority (CCPA).
DETAILS:
- Establishes the CCPA to promote, protect, and enforce the rights of consumers.
- Provides a framework for filing complaints against unfair trade practices and defective goods/services.
- Introduces a simplified process for consumers to seek redressal through online platforms.
- Allows for class action suits for collective grievances.
PUNISHMENT / IMPLICATIONS (if applicable):
- Penalties for misleading advertisements and unfair trade practices can include fines and imprisonment.
SOURCE:
- Consumer Protection Act, 2019
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