SHORT ANSWER:
Consumer forums in India protect consumer rights and resolve disputes between consumers and service providers.
DETAILS:
- Consumer forums are established under the Consumer Protection Act, 2019.
- They provide a platform for consumers to file complaints against unfair trade practices, defective goods, or deficient services.
- Individuals can file complaints online or offline, depending on the forum's provisions.
PUNISHMENT / IMPLICATIONS (if applicable):
- If a complaint is upheld, the service provider may be ordered to pay compensation or rectify the issue.
SOURCE:
- Consumer Protection Act, 2019
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